Quality policy and mission

BESTEK has built up its corporate Quality Assurance System by pursuing quality excellence through
ISO-9001:2000 certification which has been deployed into a solid and constant closed-loop feedback system through design, manufacturing and service stages in order to ensure continuous progress on quality improvement to meet our customer's expectations

• Technical Support -- The backbone of customer technical support is a team of well-trained Application Engineers and shared KM (Knowledge Management) in database format to provide customers with real-time technical support. Their knowledge ranges from hardware/BIOS/device drivers all the way into the realm of embedded operating systems.
  
• Repair Service -- With sophisticated RMA processes in place plus a self-designed global eRMA system (http://www.bestek-tp.com.tw/support-RMA.html) for receiving, repairing, and shipping stages, BESTEK's RMA team is able to ensure quick product repairs and replacement service within short turnaround time.
  

QMS Process model